Shipping Policy

MET DIAMOND — Complimentary Shipping

At MET DIAMOND, we believe every exceptional piece of jewelry deserves an exceptional delivery experience.

We are pleased to offer complimentary shipping on all orders, with no minimum purchase requirement.

1. Free Shipping

MET DIAMOND provides free shipping on every order, regardless of order value.

No standard shipping fee will be charged at checkout.

2. Order Processing

Our jewelry is carefully prepared to meet your selected specifications.

Processing times may vary depending on the design, diamond shape, carat weight, metal color, ring size, and product availability.

Estimated processing and delivery information will be communicated when available.

3. International Shipping

We aim to serve customers internationally, subject to shipping availability and applicable restrictions.

Available shipping destinations will be displayed at checkout.

4. Delivery Times

Delivery times vary depending on the destination, order preparation requirements, customs procedures, and shipping carrier.

Any delivery estimates provided are approximate unless expressly guaranteed.

5. Customs Duties and Import Taxes

Although standard shipping is complimentary, international orders may be subject to customs duties, import taxes, or other government-imposed charges.

Any such charges and the party responsible for paying them will be disclosed as required by applicable law and the checkout arrangements.

6. Order Tracking

Where tracking is available, customers will receive shipment tracking information after their order has been dispatched.

7. Shipping Address

Please ensure your shipping address and contact information are accurate at checkout.

If you notice an error, contact us as soon as possible. Address changes may not be possible after dispatch.

8. Lost or Damaged Shipments

If your order arrives damaged or does not arrive within the expected timeframe, please contact our customer support team.

We will investigate the issue and provide an appropriate resolution in accordance with applicable law.

9. Contact

For shipping questions, please contact:

MET DIAMOND

Customer support: noreply@metdiamond.net