Returns & Exchanges

Your Satisfaction Matters to Us.

At MET DIAMOND, we take pride in creating beautiful, high-quality jewelry. We want you to feel confident and satisfied with every purchase.

We accept eligible return requests within 14 days of receiving your order.

To be eligible for a return, your jewelry must be:

Unworn, unused, and in its original condition.
Returned with its original packaging, certificates, and accessories, where provided.
Free from damage, alterations, or signs of wear.

Please contact MET DIAMOND through our Contact Us page within 14 days of receiving your order.

Include your order number and the reason for your return.

Our customer care team will review your request and provide return instructions.

Please do not send any items back before receiving return instructions.

If you would like to exchange an eligible item, please contact us within 14 days of delivery.

Exchanges are subject to product availability and applicable return conditions.

Personalized, engraved, or custom-made jewelry may not be eligible for returns or exchanges for a change of mind, where permitted by applicable law.

This does not affect your statutory rights regarding faulty or incorrectly supplied products.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order details and photographs.

We will review the issue and provide an appropriate solution in accordance with applicable consumer protection laws.

Once an eligible returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. The time required for funds to appear may vary depending on your payment provider.

Return shipping costs and any applicable customs charges will be explained during the return authorization process.

Where required by applicable law, MET DIAMOND will cover the relevant return costs.

Nothing in this policy limits or excludes consumer rights provided by applicable laws in Türkiye or the customer's country of residence.

MET DIAMOND — Crafted with Care. Purchased with Confidence.

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