FAQ

Frequently Asked Questions

Everything You Need to Know About MET DIAMOND

Are your lab-grown diamonds real diamonds?

Yes. Lab-grown diamonds are real diamonds with the same chemical, physical, and optical properties as naturally mined diamonds. The main difference is how they are created.

Why are MET DIAMOND prices more affordable?

We manufacture our own jewelry and sell directly to our customers. By reducing intermediary costs, we can offer exceptional craftsmanship and beautiful diamond jewelry at competitive prices.

Where is MET DIAMOND jewelry made?

Our jewelry is crafted in Türkiye, where we combine jewelry-making expertise with modern design and careful attention to detail.

Do you offer free worldwide shipping?

Yes! MET DIAMOND offers free worldwide shipping on all orders, directly from Türkiye.

How long does delivery take?

Delivery times depend on the destination country, customs procedures, and whether your jewelry is ready to ship or made to order.

Can I return my order?

We accept eligible return requests within 14 days of receiving your order. Certain personalized or custom-made items may be excluded where permitted by law. Please see our Returns & Exchanges policy for details.

Can I customize my jewelry?

We can review requests for special designs, ring sizes, and personalized jewelry. Please contact us to discuss available options.

Do your diamonds come with certificates?

Diamond certification depends on the individual product. When a certificate is included, this will be indicated in the product details.

Are international customs duties included?

Shipping is free, but customs duties and import taxes may apply depending on your country. These charges are generally the customer's responsibility unless otherwise stated at checkout.